Conferencing Support Remote Tool
Conferencing Support offers remote support to our Partners via TeamViewer. Conferencing Support supports technical instances were our partner cannot solve it and it has been agreed up front with the Conferencing Support team.
Quick tutorial for how to download and use TeamViewer
Step 1: Download the file "DIS_Remote_Support_en.zip" and unpack the ZIP file.
Step 2: Double click on the "DIS_Remote_Support_en.exe" file, which you have just unpacked. The program will
not leave any installed program on your PC after the remote session has ended.
to your desktop.
DO NOT CLOSE THE REMOTE SUPPORT PROGRAM
Step 4: Conferencing Support team will now have remote control over your PC. Once Conferencing Support has
finished dealing with your support issue, Conferencing Support will close the connection.
Now you can close the Conferencing Support Remote Support program.