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Questions
Answers
1 I am using SW6000 v6.0 (or a later version) in a system with DIS-CCU or CU61xx Central Unit.

Can I upgrade to the latest version of SW6000 without any new license file?

Yes, you can upgrade to the latest version of SW6000 without any new license file

2

I am using SW6000 v5.8.122 (or a previous version) in a system with DIS-CCU or CU61xx.

Can I upgrade to the latest version of SW6000 without any new license file?


No, you have to purchase a new license file

3

I am using SW6000 v5.8.122 (or a previous version) in a system with CU 6005 (or CU 6010, CU 6011).

Can I upgrade to the latest version of SW6000 without any new license file?


No, you have to purchase a new DIS-CCU, a new license file and subsequently upgrade to the latest version of SW6000.

3

I am using SW6000 v5.8.122 (or a previous version) in a system with CU 6005 (or CU 6010, CU 6011).

Can I upgrade to SW6000 v6.3.34.26 which is the latest version supporting CU 6005 (or CU 6010, CU 6011)?


No, SW6000 version v6.3.34.26 is only available for maintenance for customers with a CU 6005, CU 6010 or CU 6011 using SW6000 version 6.0 or later version

You need to replace the CU with a DIS-CCU, buy a software license and subsequently upgrade to the latest SW6000 version.


4

I am using SW6000 in a system using CU 6005, CU 6010 or CU 6011 Central Units.

Can I upgrade to the latest version of SW6000 without any new license file?


No, you have to purchase a new DIS-CCU, a new license file and subsequently upgrade to the latest version of SW6000.

5

I am using SW6000 and the CUA application does not start or crashes unintentionally

  • Check UAC (User Account Control) state. If off,
    1. Turn UAC on
    2. Restart the computer (important!)
  • (Re)Install SW 6000 (Run as Administrator)
  • Make sure CUI, CAA and CUA are started as administrator. CUI and CAA are identified by Windows to require admin rights, but CUA is not identified as such, and needs to be aided by one of these methods:
    1. Mark the shortcut to CUA as “Run as administrator”
    2. Mark the CUA executable as “Run as administrator”
    3. Use Task Scheduler with “Run as highest privilege” to additionally remove the UAC prompt (see e.g. http://www.techrepublic.com/blog/windows-and-office/run-uac-restricted-programs-without-the-uac-prompt/ ).